Paying for a service not recieved

so for 13 days now we have experienced the worst service and connection from Rain, it is not just us, it is our whole area, we hqve actually started a rain whatsapo group in our area to share the experience amd lack of customer care recieved from Rain. From agents telling us it is our router, the tower is down, the tower is up, there is no alarms on the tower, to it will be escaleted, but nothing has improved, for 13 days we have had to endure no connection or connections with speeds sobslow you can't even get the webpage open to run a speedtest, and when you finally get it open we are lucky if we get 0.8mb down and 0.5mb up on a 30mb line, wow that is great service. But what makes it worse is the agents dont seem to understand it is an area issue not just a single router problem, and if one more agent tells me to restart my router to relink to the tower i am going to lose it............... It does not work, it is not our routers it is YOUR NETWORK.

I was promised a refund by an agent yesterday for 12 days, well seeing is believing as after the past 2 weeks of stories and promises of it beign sorted has not yielded any progress.

I AM TIRED OF COMPLAINING, but i also feel that it is right.

SO RAIN, WHY DO WE HAVE TO BEG FOR 2 WEEKS FOR A SERVICE WE ARE PAYING FOR? WHY MUST WE THE CLIENT ALWAYS BEG AND PLEAD AND COMPLAIN AND SHOUT BEFORE ANYTHING GETS DONE? DON'T YOU. HAVE ANY PRIDE IN YOUR PRODUCT?