paying for a Rain internet subscription that cant be used - NO CONTACT CENTRE

Initially a happy rain subscriber I now have to agree with all the negative comments I see when attempting to contact this provider. I have attempted to make contact via the call centre,email and online support to no avail. It has now been 3 days without any feedback to any of my queries. Three days ago I re-activated my subscription after having paid R479 successfully. I am however still not able to use the service (even though I was advised the sim was active). This is disappointing as we are now officially paying for a service that we cannot use.