Paying for a promised service that doesn't get delivered should be a crime

We haven't had internet in Diepkloof zone 4 for the passed 2 days... We didn't have any internet either for the first week of December.

I am paying for a service which I am receiving very little of. Surely this is ******* at best.

The customer service from rain is bottom of the barrel, no emails get responded too, not even if you contact them via their app. All you get is a ticket number and no service at all.

The monthly debit orders are on time though and the only way we can get through to them is through Hello Peter.

People deserve to get reimbursed for this non existant service that we pay for