Paying for a ghost subscriber or taken for a fool by Rain?

Good afternoon.

I have a problem with Rain, deducting more debit orders than what they are suppose too. I had an outstanding amount of R927. First debit order on the 2nd of Aug @ R479, second & 3rd debit orders today @ R479 & R448. After sending a bank statement and phoning Rain 7 times today, no resolution was given. Consultants keep making promises for team leaders to phone me back regarding this matter, still waiting for the so called team leaders to get in touch. Rain has the worst customer service. I would please like for an upper management member to contact me regarding this matter, as I need to be refunded for R479. According to Rain, the one debit order does not reflect on the system, but according to my bank statement it was debited. Very upset with the service received from Rain, thinking of canceling my subscription and to go to the ombudsman & social media regarding this matter.