HC
Hannes C
1 reviews | Active since Feb 2020
03 May 2024, 22:52
PAYING FOR 5G NOT 4G
Pay for 5g, struggling with constant outages or 4g connection with speeds ranging from 0.5mb/s to 10mb/s... seriously not worth the trouble. The helpline is no use, asking for a call back is no use.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
04 May 2024, 08:20Hi Hannes Claassen.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply04 May 2024, 08:20
Official
Hi Hannes Claassen.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
HC
Hannes C's updateReviewer Update
04 May 2024, 08:53Thats funny... i do not have a single missed call notification... keep lying, ill make that public as well.
HC
Hannes C's update04 May 2024, 08:53
Reviewer Update
Thats funny... i do not have a single missed call notification... keep lying, ill make that public as well.
HC
Hannes C's updateReviewer Update
09 May 2024, 18:59So when ever this reaches any one willing to actually help solve my issue. Please check the tower where the router is currently situated. Where it has been situated for the last 15 months... there is no 5g connection and the 4g connection is intermittent and very poor... when i take the router to my office in Middelburg it connects to the 5g network after about 10 to 15 minutes and it stays connected for the duration of the day. As soon as i plug it in at home again where it has been for the last 15 months it takes about half an hour to connect to the 4g network and it is absolutely useless. For as long as this issue is on going i will continue giving negative reviews. As a client of rain for easily the past 4 or 5 years i am really dissapointed in the way this has been handled and the fact that there is no communication in r3gards to any problems and or changes.
HC
Hannes C's update09 May 2024, 18:59
Reviewer Update
So when ever this reaches any one willing to actually help solve my issue. Please check the tower where the router is currently situated. Where it has been situated for the last 15 months... there is no 5g connection and the 4g connection is intermittent and very poor... when i take the router to my office in Middelburg it connects to the 5g network after about 10 to 15 minutes and it stays connected for the duration of the day. As soon as i plug it in at home again where it has been for the last 15 months it takes about half an hour to connect to the 4g network and it is absolutely useless. For as long as this issue is on going i will continue giving negative reviews. As a client of rain for easily the past 4 or 5 years i am really dissapointed in the way this has been handled and the fact that there is no communication in r3gards to any problems and or changes.