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Simone S

1 reviews | Active since Oct 2019

28 Nov 2023, 15:13

Paying for 5G but connected to 4G

In 2021 i got communication from Rain to say my area has 5g coverage and I can now upgrade from 4G to 5G, again when load shedding started a lodged a complain that when my light go off so does the network of which i was than assisted that when its loadshedding i will move over to 4 and once the the lights are back on I will be back on to 5G, the last 3months I've been having issues now when i checked my area does not have 5G coverage any longer, I called in spoke to a indian guy did not get his name (the reference is #***4 - Snowflake-Voice ***) he told me i should be atleast 1.5km close to 5G tower to have 5 connectivity and the closest tower to me was over 3km way from my address. Explained before i had coverege and he said he is suspecting that the tower was removed, He could not answer me when i asked why was I not notified about this changes and why am I paying for 5G but im connected to 4G. I could hear he does not know how to answer me as he kept saying he understands and instead of transferring me to someone that can assist he hanged up on me which is very unprofessional of him.

Can I please have this sorted as i cant be paying for 5G yet im connected to 4G services.

0
Replies (6)
Rain
Rain's reply28 Nov 2023, 15:44
Official
Hi Simone S,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain.
SS
Simone S's update28 Nov 2023, 15:57
Reviewer Update
But now why do I still pay for 5G if I'm connected to 4G? Will I be compensated for the time I was on 4G as it is an issue on your side not mine that you are struggling to fix? As you can see it has been going on for quite some time now and you can't say when it will be fixed.

Going forward how much am I suppose to pay for 4G since that is what i'm using it?
SS
Simone S's update28 Nov 2023, 16:59
Reviewer Update
REASON WHY THERE IS NO ADDITIONAL COST IS BECAUSE 4G IS CHEAPER THAN 5G. WHY CANT I PAY FOR 4G UNTIL YOU SORT YOUR ISSUES OUT WITH THE 5G TOWER BECAUSE ITS BEEN GOING ON FOR QUITE SOMETIME AND STILL THERE IS NO SOLUTION.
SS
Simone S's update29 Nov 2023, 16:27
Reviewer Update
You guys are a bunch ****** *****ing money from your clients only to fill your pockets and not deliver what you promise. Imagine making me pay for 5G but only let me be connected to 4G this could probably go on for a year and you guys still would not care. if this does not get sorted I'm going to post a whole bunch of negative reviews on hello peter everyday until this is sorted
SS
Simone S's update08 Dec 2023, 10:48
Reviewer Update
its been going on for months now that they restoring it, and will go on for probably more months. As long as you are making your money you do not care about your customers and the poor services you provide them.

SS
Simone S's update29 Dec 2023, 17:39
Reviewer Update
That's a lie there is still no 5G coverage, I'm still connected to 4G tower. Its been over months that I'm struggling with connectivity because im connect to a 4G tower yet I'm paying for 5G