Paying double!!!

Item: Rain
Rating: 1
Author: Maryke R

Had a faulty rooter. Rain sent a new one, now I’m paying for double rooters. Called rain and no solution for months of paying double! Cause I have a broken rooter!

Helpful (0)

Replies (4)

Rain's replyOfficial

22 May 2024, 09:03

Hi Maryke,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply22 May 2024, 09:03

Official

Hi Maryke,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Maryke R's updateReviewer Update

22 May 2024, 09:39

Still paid double for a non working rooter??? Why was this not sorted out on rains side? You send me a rooter cause the rooter I’m paying for is not working then you charge double?

Maryke R's update22 May 2024, 09:39

Reviewer Update

Still paid double for a non working rooter??? Why was this not sorted out on rains side? You send me a rooter cause the rooter I’m paying for is not working then you charge double?

Maryke R's updateReviewer Update

22 May 2024, 10:40

Surely you can agree that when I have a faulty rooter and you send a new one you can’t charge me for two separate plans? Then the exchange was not arranged correctly on Rains side?

Maryke R's update22 May 2024, 10:40

Reviewer Update

Surely you can agree that when I have a faulty rooter and you send a new one you can’t charge me for two separate plans? Then the exchange was not arranged correctly on Rains side?

Maryke R's updateReviewer Update

22 May 2024, 13:27

So when I logged a faulty rooter call. You did not cancel the broken one? Who’s at fault? Why should I pay

Maryke R's update22 May 2024, 13:27

Reviewer Update

So when I logged a faulty rooter call. You did not cancel the broken one? Who’s at fault? Why should I pay