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Mariska M
1 reviews | Active since Aug 2023
07 Aug 2023, 12:04
Paying but left with no Wifi
I made a payment to rain last week after they failed to debit , two days after paying and sending POP i was still without wifi . i made a complaint on hello peter and thought its fixed after assistance from linray . today a week later my wifi is off again , when i call they say i am overdue, i explain thats not the case this was dealt with last week , the agent says she sees the POP but since last week records have not been updated ! ive been with rain over 2 years i have not paid by wifi this only happens when YOU guys dont debit . i work from home and i am losing income! Ref
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
07 Aug 2023, 12:10Hi Mariska
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply07 Aug 2023, 12:10
Official
Hi Mariska
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
MM
Mariska M's updateReviewer Update
07 Aug 2023, 13:14I have called your contact center again and they saying its still at billing depart from last week to update the records they can not provide a turn around time. I PAID MY BILL! :( i sent POP over a week ago please
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Mariska M's update07 Aug 2023, 13:14
Reviewer Update
I have called your contact center again and they saying its still at billing depart from last week to update the records they can not provide a turn around time. I PAID MY BILL! :( i sent POP over a week ago please
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Mariska M's updateReviewer Update
07 Aug 2023, 14:39NO FEEDBACK YET its almost close of business and i a paying client has gone the whole day without wifi
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Mariska M's update07 Aug 2023, 14:39
Reviewer Update
NO FEEDBACK YET its almost close of business and i a paying client has gone the whole day without wifi
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Mariska M's updateReviewer Update
08 Aug 2023, 08:17DAY 2 OF NO WIFI!
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Mariska M's update08 Aug 2023, 08:17
Reviewer Update
DAY 2 OF NO WIFI!
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Mariska M's updateReviewer Update
15 Aug 2023, 14:39ANOTHER WEEK ANOTHER TIME I AM COMPLAINING ABOUT RAIN BECAUSE ONCE AGAIN MY WIFI IS OFF BECAUSE SINCE 230803 THEY HAVE NOT ALLOCATED MY POP TO MY ACCOUNT ! SO THEY JUST SWITCH ON MY WIFI FOR A DAYS SWITCH IT OFF AND THEN I HAVE TO CALL AND THEY SWITCH IT ON SAYING THEY WAITING FOR BILLING TO ALLOCATE PAYMENT BUT WILL SWITCH IT IN THE MEAN TIME :( EVERY WEEK I GET THE GRACE OF A FEW DAYS WITH WIFI AS IF I DID NOT SEND PROOF OF PAYMENT 230803
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Mariska M's update15 Aug 2023, 14:39
Reviewer Update
ANOTHER WEEK ANOTHER TIME I AM COMPLAINING ABOUT RAIN BECAUSE ONCE AGAIN MY WIFI IS OFF BECAUSE SINCE 230803 THEY HAVE NOT ALLOCATED MY POP TO MY ACCOUNT ! SO THEY JUST SWITCH ON MY WIFI FOR A DAYS SWITCH IT OFF AND THEN I HAVE TO CALL AND THEY SWITCH IT ON SAYING THEY WAITING FOR BILLING TO ALLOCATE PAYMENT BUT WILL SWITCH IT IN THE MEAN TIME :( EVERY WEEK I GET THE GRACE OF A FEW DAYS WITH WIFI AS IF I DID NOT SEND PROOF OF PAYMENT 230803