1 reviews | Active since Feb 2018
Payed for Replacement 5G Router but never received a replacement.
I made payment for a replacement 5G router on the 18th November 2021, after the device no longer switches on I was told that the device needed to be replaced at a cost of R4000.
I made the payment, provided proof of payment swiftly, It is now the 22nd of November, I have received no communication regarding the exchange of routers, I have called the call center and cannot count how many consultants I have spoken to, whom have told me the same thing, they will escalate the matter to their supervisor and they will check with the courier company regarding the delivery.
In addition they confirmed and appointment for a Technician to come to my residence over the weekend to optimized my signal strength, how did they expect to optimize signal strength on a device that does not even switch on?? non the less no one arrived.
I am now in a situation where I have paid the service provider R4000 for a replacement device and I am just being given one excuse after another for the delivery of a new router. Its also costing me money to buy mobile data bundles all the time.
I honestly have no words for this service provider, very poor after sale service.
Should I come pick up the replacement router myself? would that speed up the process?
Should I come pick up the replacement router myself? would that speed up the process?
Tebogo had communicated to me that the technicians would provide it to me on the day of exchange but that did not happen, I have been calling in the contact center and I am told that its been escalated to the billing department but till now I have received nothing.
Tebogo had communicated to me that the technicians would provide it to me on the day of exchange but that did not happen, I have been calling in the contact center and I am told that its been escalated to the billing department but till now I have received nothing.