pay my refund

Rain is the worst wifi company to deal with. i called Rain to cancel my subscription in February 2023 and have not received signal on the sim card since canceling. on the 26th of May 2023 a payment of R499 was taken from my account and again on the 01 April 2023 of another R499. i tried to return these payments but was informed by my bank due to this been linked to my card it is not a debit order, this can not be reversed. i had to then cancel my bank card and pay for a new one. i called on the rain 04.04.23 to find out the initial cancelation was not done and they will cancel and get my refund sorted. I asked 1stly if the cancelation was not done in Feb why was funds only deducted in May and why did i have no network. The agent could not answer. On the 03.05.23 almost a month later i call again and my cancelation was only logged as the 04.04.23 and no request for a refund was escalated. today the 08.08.23 been a week later i call rain again and still no escalation has been done. The agent refuses or is not allowed to connect me to the billing department. Rain is the most *****ulent company I've come across, easy to take your money hard to refund and service delivery is ****. I would really just like my funds back.