Pay my money back as promised

At Rain, when one joins you quick to call and once everything is done, nothing but poor service. I was told I can cancel within 7 days and have done because there was no network in my area and your service levels are also the other reason. I have been following up on my reimbur*****t and all I get from my ticket is back and forth on did I log a ticket about connectivity issues? Would I be cancelling if your network worked....