PAY MY MONEY BACK!

I paid for the Router and sims, upon delivery i could not find my ID and i was told there is nothing i can do as they need the original ID, mind you i had colour copies and copies on my phone, but that was. Rejected, i called rain and i was. Told the only option is to cancel as i dont have time to go to home affairs for a new one as i have a small baby, i canceled with them and till now i have not gotten any feedback for the cancelation! They just want. To drag so they can take time to refund me and i want. To buy a router from another service provider who wont give me such hassels and nonsense about my identity! When i have physical copies and copies on myy phone... And they apparently dont take affidavits either.. I just want my money back with the same speed they deducted from my account! And the call center is busy as hell! I have called. Multiple times and i recieved no assistance or they never answered me!