Pay Back R699

Neilan Harris (rain CeC) *wrote*

Thank you for making contact with rain.

Apologies for the inconvenience caused.

Kindly note that with rain we bill in arrears, this mean that ALL customers FIRST use the service and THEN pay.

As per your profile is showing that we were going to debit your account on the 15th February for service during January, however your January invoice is showing that you haven't used any data during January, therefore a credit has been passed to your rain account, this mean that on the 15th February you are not due for any payment.

The payment you did on the 15th January was for the service in December.

My respond and TRUTH.

RAIN privately responded that I will be credited in 10 days, and I am only getting this unsatisfactory feedback after 17 days, and this only because I contacted them demanding to find out why I am still not credited with the R699, that was ****** from my account on the 15th January 2021.

What your company is doing is against the law, you are *****ing from me. I already paid for an amount that was due November and covered December with the payment done on the 18th December 2021 of R1398.00 REF: Rain - *** I requested termination of this account as I would not be able to continue paying further due to retrenchment prior, and one of your consultants advised I make that particular payment in December before account could be cancelled.

You went ahead and debited the R699 in January, *****ing money the least amount I had left to cover stationery for my daughter and you still insist that you owe me nothing. I am demanding my R699 back I do not owe you nothing. Check from when I requested this account be completely ceased? you have records, and check again when I last utilized your services? it was on the 3/4th December 2021. I will be waiting for what is due to me and until I am paid what is ****** from me, I will never rest this case.