Pathitic Service

Purchased their data bundle. Received the sim & installed it in a mobile router. Didn't work, was told to purchase a static wireless router by the call centre. The new router couldn't connect to the internet either. Was told by the call centre to use the sim card in a cell phone. The cell phone only works for about an hour daily & stops working & cant reconnect. I have been phoning their call centre daily for a week now, with promises of resolution to my problem. NO RESPONSE to solve my problem. How long do they need? How long must I still wait? Please Rain solve my problem or refund me?