Pathetic unresponsive service from Rain Mobile

Shocking pathetic service from a company that is not willing to interact with their clients. Service was cancelled on the 10th of June the same day we took it out because on the website it indicated our are is rain supported, but after battling for 6 hours to have service activated the agent said they do not have coverage in our area. The refund should have taken 7 to 10 working days it is day 14 with still no luck. Multiple calls and requests to call back with zero feedback. Emails come back with auto response if this is the type of service we can expect from providers this country is done