AM
Archie M

1 reviews | Active since Dec 2012

07 Sept 2020, 07:45

Pathetic, unreliable and a total waste of money. DON'T SIGN UP.

I have been ignoring the company for years because of what I heard from their customers. I recently moved to an area with fibre monopoly where customers are forced to use Vodacom fibre or nothing at all.

I always had a Telkom SIM and the 220GB+220GB was just way too expensive and I always had to top up each month, so I opted for Rain LTE after a friend convinced me. The plan was to opt for the 5G services but I felt that was way too much of a steep approach towards a company with very poor ratings.

I bought the SIM from Clicks, went through the payment process and RICA and the SIM card was activated. The first day I was able to get a 4Mbps download speed – which is very poor but I was willing to settle for because R479 is way less than what I was paying Telkom. The following day, I was down to 0.45Mbps and it has been like that for 10 days now.

I even made a video and uploaded it to YouTube: https://www.youtube.com/watch?v=MVpxLbgm5zw

Their service is *******. I live less than 200m away from the cellphone tower. If you are lucky enough to have a reliable internet (Fibre, ADSL, LTE or 4G with another provider, stay there).

Rain's Twitter account and their HelloPeter speak volumes of their service.

0
Replies (1)
Rain
Rain's reply07 Sept 2020, 10:25
Official
Hi Archie

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline