PATHETIC. UNCOUTH. HOOLIGANS.

F*#%*! HORRIFIED. PATHETIC. UNCOUTH. HOOLIGANS!!!

A week after signing up for Rain, I received a call from the Rain call center around 8pm regarding the extremely poor quality of my connection (1mbp/s). I was told a technician would contact me via email to book a date and time and come to my residence to install another router to improve my network.

I received a call at 7:30am the next day from "Mela rain technicians" ***) informing me that she and another technician would be arriving at my place in 30mins. I was asked for my residential address and further contact information which they didn't have like my email address. Assuming that this is exceptional service, I didn't even think to question the fact that she said would be arriving in 30 minutes, having no idea where on earth I live.

About an hour later, two "technicians" arrived in a silver Mercedes with a torn handbag of tools, a smashed laptop and an outdoor router that was already opened and box was severely damaged. She then proceeded to watch a youtube video "how to install a rain router" while showing it to the male technician and having a conversation on trying to figure out how to install this router.

The two technicians did NOT have any rain attire on. They did not have a drill, nails or even a hammer to mount the router and insisted that they were instructed to tie the router to a large pillar outside with no shade or cover to protect the device. The router was tied to the pillar with a single silver tieback (which would obviously attract lightning) and feed the cable through a window. The technician ended up breaking and stripping the cable by forcing the window closed on the cable. The cable was then stripped further in multiple places, from the router until the end that connects to the plug, due to the technician trying to push the cable clip nails into the wall using the back of a *****driver.

The technician said that rain water will not affect the stripped wires nor will the lightning strike the router outside. He knows what he is doing and he is the senior technician so no one will do a better job, I should be lucky that he is the one that came to install this router.

20 minutes later the router started sliding down the pillar and I caught it in time so it didnt break on the floor. I tried calling the technician "Mela" that was at my house but the phone was now off. I tried calling this number which was off for over 3 hours until I called the Rain call center to request ANOTHER technician, they apologized for the inconvenience and assured me that someone else would come through and fix the router to the wall in a SAFE position.

Later in the day, I received another call from "Mela" who now turned their cellphone back on and I informed her that Rain support is sending another technician to fix the problem as I was not happy with THEIR service.

At 4:30pm the SAME two technicians arrived in a different vehicle, a white van WITHOUT license plates. They proceeded to BANG on my door demanding and shouting at me to return the router. I asked them to please leave as they are being unprofessional and I have already requested another technician to come through. They started screaming at me and demanding I let them in, while trying to PUSH MY DOOR OPEN! They proceeded to swear at me and call me an "ASSHOLE and *****". He said that I cannot call anyone else from Rain as he is the head technician for the entire province and there is no one above him. The neighbours heard the commotion and came to the door to ask them to leave. It took 30 minutes to get them to leave the premises.

I have realized that they have brought me a 2019 outdoor model and have taken my new 5g indoor router. The 5g and 4g lights are on but "connected without internet".

It is now 2 weeks later and no one from customer service can assist me over the phone. I have sent numerous emails to their direct email addresses to follow up and no response. Rain's customer support email address does not exist. They only way I can get a hold of someone slightly competent from Rain is when I request a callback as a new customer, then they call me within 5 minutes trying to pursued me that this is the best internet service available. When asked if they can help me with my issue, I'm put through to 10 different people and it's back to square one.

Are these two "technicians" the people that ***** and resell second hand Rain routers? Perhaps.