Pathetic Support - Payment Declined

This is the umpteenth time I've had issues with your company. My payment card was declined according to your website and then it said there is a payment pending. My card was debited them immediately reimbursed. This happens multiple times and I cannot make payment????? You have no chat support anymore and your support team NEVER get's back to me. You seem to duck and dive and offer no real support. It's pathetic as a National company