Pathetic Support

Terrible service.

After cancelling my previous Afrihost uncapped LTE package, I decided to switch to rain, since I've had rain in the past and know they are good.

Well... 5G router and SIM delivered perfectly on time on Wednesday, 1 March... but there was an issue with the router. It keeps restarting and we have been charged the full amount and have not yet been able to access the internet.

We made about 5 calls ever since that day to request a replacement router, but still nothing. No calls, no email, no SMS to let us know what the status is. Call centre agents want us to just wait, cannot give an ETA and cannot even confirm if the new router has been dispatched yet. No tracking number either.

I now will have no internet this entire weekend as well.

Needless to say, I am a bit fed up and will be cancelling and requesting a full refund.