Pathetic support

Good evening,

My internet has been off for 4days straight now since after Fridays load shedding since 18:00. This is unacceptable. I called in this morning and spoke to a Regan chap. He did try troubleshooting with me of which I commend for that. How ever if your network is down in Kensington area, how is it that your technical teams don't pick it up and get it sorted......are you people getting paid to sit on your assës and make excuses all day????.....I just went to go check and it's still not sorted. How the Fūck do you people want to be the best data provider if you can't provide a service of which I am paying for?????.........advertising your products for R1 to sucker people to join your network but yet you people lack the professional mentality to actually service and maintain your towers in the areas. Let me tell you that even the *****test network which is Telkom, they have their network up an running within 2 days......yes 2 days max......not still having done nothing about it still after 4days. And I am dead certain I am not the only one that's complained from my area.

I think I will go to am more reliable service provider seeing as rain clearly can't do the job to keep their clients satisfied and their damn network stable and running. If your staff can't do their job.....then get people that can do it......That simple!!!