CJ
Charles J
1 reviews | Active since Jul 2013
22 Dec 2020, 15:36
Pathetic speed from Rain 4G Rain SIM
I bought a new SIM for use on my holiday and the speed was absolutely ridiculously slow. At some times, speedtest wouldn't even open to do a speedtest. It was useless to me and I requested for the SIM to be cancelled and to refund my money.
First of all I did mention in my original mail already that my modem was optimally placed and this was ignored by the agent, sending me a long email on how to optimally place my modem
I am very unhappy with the customer service and the non-resolution of my query and that they won't refund me my money even though I sent a YouTube video on how dismally it performed.
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Replies (1)CJ
Charles J's updateReviewer Update
24 Dec 2020, 10:55Your agent didn't read my message. At the time of sending my query, I had done all the troubleshooting already. I am proficient in networks and there was no need to send me how to configure my modem when I clearly stated in my email "I have already found the most optimised place for my modem". I expected your network guys to be out here testing the towers themselves beforer assuming you are dealing with a stupid customer.
CJ
Charles J's update24 Dec 2020, 10:55
Reviewer Update
Your agent didn't read my message. At the time of sending my query, I had done all the troubleshooting already. I am proficient in networks and there was no need to send me how to configure my modem when I clearly stated in my email "I have already found the most optimised place for my modem". I expected your network guys to be out here testing the towers themselves beforer assuming you are dealing with a stupid customer.