TA
Theolene A
1 reviews | Active since Aug 2011
10 Mar 2021, 20:52
Pathetic service, wasting my time and money!!!!!!!!!!!!!!!!!
I spoke to Sibusiso Tuli, Mar 9, 2021, he requested that I send a bank statement I sent it immediately after that, but still no feedback, now i need to use MY airtime and call back - I will NOT do this!
You guys have still not called me back as promised by Natasha and Sibusiso
I'm really ****ed off now 2 days without data!!!!!
My dashboard still says that my account hasn't been paid, while I have never defaulted!!!!
I demand a phone call tomorrow morning 8am BY SOMEONE WHO ACTUALLY KNOWS HOW TO DO THEIR JOBS!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
11 Mar 2021, 08:48Good morning Theolene.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Rain's reply11 Mar 2021, 08:48
Official
Good morning Theolene.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
TA
Theolene A's updateReviewer Update
11 Mar 2021, 09:52Hi Mosa,
I called your call centre again this morning, don't remember who i spoke to. Was kept on hold for 9 minutes and she decided to drop the call thereafter. I had to call back again, spoke to Katlego (Ref number: ***) and he informed me that when I spoke to Sbu days ago, he had not escalated my query by sending my statement to the billings dept!!!!!!!!!! How does this happen????
I'm sorry but your humble apologies is NOT what I need, I need my account to be sorted out immediately!! You're not even giving me a time as to when I will receive a call, clearly this is not a priority to you as well!!!
I called your call centre again this morning, don't remember who i spoke to. Was kept on hold for 9 minutes and she decided to drop the call thereafter. I had to call back again, spoke to Katlego (Ref number: ***) and he informed me that when I spoke to Sbu days ago, he had not escalated my query by sending my statement to the billings dept!!!!!!!!!! How does this happen????
I'm sorry but your humble apologies is NOT what I need, I need my account to be sorted out immediately!! You're not even giving me a time as to when I will receive a call, clearly this is not a priority to you as well!!!
TA
Theolene A's update11 Mar 2021, 09:52
Reviewer Update
Hi Mosa,
I called your call centre again this morning, don't remember who i spoke to. Was kept on hold for 9 minutes and she decided to drop the call thereafter. I had to call back again, spoke to Katlego (Ref number: ***) and he informed me that when I spoke to Sbu days ago, he had not escalated my query by sending my statement to the billings dept!!!!!!!!!! How does this happen????
I'm sorry but your humble apologies is NOT what I need, I need my account to be sorted out immediately!! You're not even giving me a time as to when I will receive a call, clearly this is not a priority to you as well!!!
I called your call centre again this morning, don't remember who i spoke to. Was kept on hold for 9 minutes and she decided to drop the call thereafter. I had to call back again, spoke to Katlego (Ref number: ***) and he informed me that when I spoke to Sbu days ago, he had not escalated my query by sending my statement to the billings dept!!!!!!!!!! How does this happen????
I'm sorry but your humble apologies is NOT what I need, I need my account to be sorted out immediately!! You're not even giving me a time as to when I will receive a call, clearly this is not a priority to you as well!!!