KD
Katlego D
1 reviews | Active since Aug 2024
05 Nov 2024, 14:24
PATHETIC SERVICE, USELESS!!!!!
The router does not work, money debited on my account on the 1st of Nov, 5 days later no internet connection. i called and the lady by the name NOSIPHIWO dropped the call on me, PATHETIC SERVICE!!! EVERYTIME I CALL THEY TELL ME THE TOWER WE CONNECTED TO IS UNDER MAINTANANCE, ITS BEEN A ****** WEEK NOW SINCE ITS BEEN ON MAINTANANCE. why is money debited on my account where else they cant render a service. i want my money back and you guys must come take your USELESS,STUPID router because im FED UP now! im expecting a call soon else im taking this issue to the Ombudsman. I HONESTLY REGRET OPTING FOR RAIN
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
05 Nov 2024, 14:29Hey Katlego K,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing and connection query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing and connection query and we will be in touch to assist further.
Regards,
rain.
Rain's reply05 Nov 2024, 14:29
Official
Hey Katlego K,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing and connection query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing and connection query and we will be in touch to assist further.
Regards,
rain.
KD
Katlego D's updateReviewer Update
13 Nov 2024, 08:14Hi there , Last time we spoke you advised that i will be credited the amount of days i wasnt able to connect to the internet, i have had no payment coming through or an ETA .Please let me know when i can expect the refund. i have had no internet from the 30th of October to the 5th of November .
URGENTLY AWAITING YOUR REPLY.
URGENTLY AWAITING YOUR REPLY.
KD
Katlego D's update13 Nov 2024, 08:14
Reviewer Update
Hi there , Last time we spoke you advised that i will be credited the amount of days i wasnt able to connect to the internet, i have had no payment coming through or an ETA .Please let me know when i can expect the refund. i have had no internet from the 30th of October to the 5th of November .
URGENTLY AWAITING YOUR REPLY.
URGENTLY AWAITING YOUR REPLY.
KD
Katlego D's updateReviewer Update
13 Nov 2024, 10:29Hi you have credited the incorrect account, You need to credit my husbands account of which the router was not working. Please call him on his Number ***.
The router that had network issues its his and not mine. I HAVE MENTIONED THIS PREVIOUSLY.
His name is Shepherd Makuni , You need to credit his account and not mine.
Thank u!!
The router that had network issues its his and not mine. I HAVE MENTIONED THIS PREVIOUSLY.
His name is Shepherd Makuni , You need to credit his account and not mine.
Thank u!!
KD
Katlego D's update13 Nov 2024, 10:29
Reviewer Update
Hi you have credited the incorrect account, You need to credit my husbands account of which the router was not working. Please call him on his Number ***.
The router that had network issues its his and not mine. I HAVE MENTIONED THIS PREVIOUSLY.
His name is Shepherd Makuni , You need to credit his account and not mine.
Thank u!!
The router that had network issues its his and not mine. I HAVE MENTIONED THIS PREVIOUSLY.
His name is Shepherd Makuni , You need to credit his account and not mine.
Thank u!!
KD
Katlego D's updateReviewer Update
21 Nov 2024, 14:08IM disconnected from the internet YET AGAIN,, i don't know why because we paid on the 1st of November
I'm honestly sick and tired of your service guys. Can someone call me to sort out this NONSENSE PLEASE !!!! I CANT BE DOING THIS EVERY WEEK, COME ON NOW !
.IVE BEEN HOLDING THE LINE FOR MORE THAN 30MINUTES NOW LIKE ***?????????
I'm honestly sick and tired of your service guys. Can someone call me to sort out this NONSENSE PLEASE !!!! I CANT BE DOING THIS EVERY WEEK, COME ON NOW !
.IVE BEEN HOLDING THE LINE FOR MORE THAN 30MINUTES NOW LIKE ***?????????
KD
Katlego D's update21 Nov 2024, 14:08
Reviewer Update
IM disconnected from the internet YET AGAIN,, i don't know why because we paid on the 1st of November
I'm honestly sick and tired of your service guys. Can someone call me to sort out this NONSENSE PLEASE !!!! I CANT BE DOING THIS EVERY WEEK, COME ON NOW !
.IVE BEEN HOLDING THE LINE FOR MORE THAN 30MINUTES NOW LIKE ***?????????
I'm honestly sick and tired of your service guys. Can someone call me to sort out this NONSENSE PLEASE !!!! I CANT BE DOING THIS EVERY WEEK, COME ON NOW !
.IVE BEEN HOLDING THE LINE FOR MORE THAN 30MINUTES NOW LIKE ***?????????
KD
Katlego D's updateReviewer Update
21 Nov 2024, 14:37HELLO, SOMEONE?ANYONE?
KD
Katlego D's update21 Nov 2024, 14:37
Reviewer Update
HELLO, SOMEONE?ANYONE?