1 reviews | Active since Jun 2019
Pathetic service / *****ulent contracts
(I’ve been a client with rain since 2020-04-26 using my Passport number instead of my South African ID number because they allowed a different person to use my ID number to open a rain account and they went ahead to Rica when they delivered whatever SIM card or device. I’ve been trying to resolve this for the past 3 years and I’ve been sent from pillar to post and spoken to almost everyone in their support department but they always say they will escalate. Their most recent response was as follows Hi “Lindokuhle,
Kindly note that the ID number you provided is linked to Martin Wamba
Cheers
rain South Africa
Reference Number: **********7”
Their services are so pathetic I’m really tired.)
The above is a review I wrote about this company on the 28th of May , they called immediately after receiving the review and promised me feedback within the same week. I’ve been waiting ever since. I tried calling them beginning of this month and they said they escalating it, I don’t know if they escalating to God himself cause they clearly don’t know what **** show they running in their company . I don’t want to recieve calls from them , I want to see actions on my profile. Last reference no was :***9
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
I got a call from one of your staff, she clearly told me that my ID number being exposed and used to open a rain account with rain was my fault and negligence on my side and i clearly know the person who used it so I will have to deal with it myself. She said she will fix everything provided that I get the router that was sent to the person who used my ID or I pay R4000 for the device then she will write off whatever arrears that this person has on my ID. What I will still like to know is that: even if my ID could’ve been exposed to someone who’s capable of opening *****ulent accounts with it, when your logistic team delivered your device to this person did they do the right thing and followed the right RICA laws? How do they allow a male to rica a SIM card with a female’s ID number and names? ( she said initially the SIM cards/device were RICA’d on my full names and the person later changed them to Martin Wamba on the app) . If everything was my fault how did they Rica something and deliver it without my original documents and myself present ? I asked this lady to email me all her findings so I can go open a case for this person , she said she was sending it immediately but she didn’t. PLEASE CANCEL MY ACCOUNT AND SUBSCRIPTION THAT I HAVE WITH YOU ON MY PASSPORT NUMBER.
I got a call from one of your staff, she clearly told me that my ID number being exposed and used to open a rain account with rain was my fault and negligence on my side and i clearly know the person who used it so I will have to deal with it myself. She said she will fix everything provided that I get the router that was sent to the person who used my ID or I pay R4000 for the device then she will write off whatever arrears that this person has on my ID. What I will still like to know is that: even if my ID could’ve been exposed to someone who’s capable of opening *****ulent accounts with it, when your logistic team delivered your device to this person did they do the right thing and followed the right RICA laws? How do they allow a male to rica a SIM card with a female’s ID number and names? ( she said initially the SIM cards/device were RICA’d on my full names and the person later changed them to Martin Wamba on the app) . If everything was my fault how did they Rica something and deliver it without my original documents and myself present ? I asked this lady to email me all her findings so I can go open a case for this person , she said she was sending it immediately but she didn’t. PLEASE CANCEL MY ACCOUNT AND SUBSCRIPTION THAT I HAVE WITH YOU ON MY PASSPORT NUMBER.