Pathetic Service to New Customers

Purchased a new Rain Internet router. Router received and notification of SIM activation confirmed 29 March 2023. Since 29 March 2023 I have not had any internet. Called in to advise of issue. Was instructed to reset router and retry, this was done with no result and still no internet. 2nd April I made another call made to Rain and was advised issue is being sent to advanced support team. No call received from the advanced support team. 4 April called in again and spoke to a Gretchen who advised on the same, issue escalated to advanced support as the router or sim may be faulty. Still no calls received, called in again 6th, 7th and 8th April. All with the same result. No calls and not feedback from Rain. Call made 8th April I requested to speak to a line manager who assured me he will arrange for a technician to come to my residence the morning of the 8th April. As it’s not 2pm afternoon of the 8th and yet again no calls from Rain. I am a ‘NEW’ customer to Rain and considering this is how new customers are treated I would strongly suggest that NOBODY EVER gives this company any form of business. They are extremely quick to deduct money from your account but when it comes to providing a service that is paid for they just do not care. I want my money back and you need to collect your router and SIM card all at your expense as I cannot deal with a company that is as useless as RAIN