Pathetic service. Stay away!

For the past 2 days I have been left without internet. Called into support a million times and finally reached an agent by name of Jabulile who told me I should put off my router and put it on back after 10 minutes and boom she was gone. 15 minutes waiting on the line and I'm told I should turn my router and on and off and that didn't even help. Pathetic service, I'm really disappointed with rain!!!