SN
Shadrack N
1 reviews | Active since Sept 2016
02 Feb 2021, 21:26
Pathetic service received
I paid the full subscription R479 and the app says I owe R355 and the account is in arrears. I can't even optimize the tower I'm connected to as I'm connected to a tower that is 29 km away from where I am. I called the call center and the say they can't see anything and cannot help
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
03 Feb 2021, 07:50Good morning Shadrack
We are currently in the process of upgrading our systems so I am unable to assist you at this point, our system upgrade takes about 24 to 72 hours.
My sincerest apologies for the frustration.
Kind Regards
We are currently in the process of upgrading our systems so I am unable to assist you at this point, our system upgrade takes about 24 to 72 hours.
My sincerest apologies for the frustration.
Kind Regards
Rain's reply03 Feb 2021, 07:50
Official
Good morning Shadrack
We are currently in the process of upgrading our systems so I am unable to assist you at this point, our system upgrade takes about 24 to 72 hours.
My sincerest apologies for the frustration.
Kind Regards
We are currently in the process of upgrading our systems so I am unable to assist you at this point, our system upgrade takes about 24 to 72 hours.
My sincerest apologies for the frustration.
Kind Regards
SN
Shadrack N's updateReviewer Update
03 Feb 2021, 08:14Will someone call me to assist with my query as soon as you are done with the upgrades?
It's frustrating as no 1 is keeping us in the loop. We are sending numerous email and calling in and you agents are not aware of this upgrade
It's frustrating as no 1 is keeping us in the loop. We are sending numerous email and calling in and you agents are not aware of this upgrade
SN
Shadrack N's update03 Feb 2021, 08:14
Reviewer Update
Will someone call me to assist with my query as soon as you are done with the upgrades?
It's frustrating as no 1 is keeping us in the loop. We are sending numerous email and calling in and you agents are not aware of this upgrade
It's frustrating as no 1 is keeping us in the loop. We are sending numerous email and calling in and you agents are not aware of this upgrade
SN
Shadrack N's updateReviewer Update
09 Feb 2021, 09:28My account query/issue hasn't been resolved. I advised that Rain was busy with system upgrades and will take 48 hours. It more that 7 days now and I still cannot optimise my router due to the amount reflecting on my account.
SN
Shadrack N's update09 Feb 2021, 09:28
Reviewer Update
My account query/issue hasn't been resolved. I advised that Rain was busy with system upgrades and will take 48 hours. It more that 7 days now and I still cannot optimise my router due to the amount reflecting on my account.