CS
Carl S

1 reviews | Active since Jan 2016

13 Feb 2021, 14:22

Pathetic Service - RAIN DATA

Since December 2020, my Network speed are pathetic to say the least. I contact RAIN support and was told to procure a Antenna router to the cost of R2400. Now 2 month later I still have slow networks. Upload Speeds of 1.04Mbs and Download speeds of 0.69 Mbs. I would like to know why RAIN employs *********** staff and bul**** the public with their ********* advertising.

The RAIN Technical support is useless to say the least, seems like neither Willem Roos or the new CEO Brandon Leigh who is supposedly and Electrical Engineer knows what the word "Customer Satisfaction" means.

How can RAIN even try to claim that they are the "Best Network" and already rolling out 5G networks across South Africa when they can't even fix the 4G connectivity???

I think Paul Harris, Michael Jordaan, Willem Roos and Brandon Leigh should rather stick to something mundane like selling potatoes because it is obvious that they do not have a clue of what is going on in their company and this is by the numerous reports of bad Service on Hello Peter of unhappy customers, or is it ok to loose a few 100 customers but 1000's that are to **** scared to complain monthly still pays for their million rand salaries. RAIN SORT YOUR **** OUT PLEASE!!!!!!!!!!!!

0
Replies (1)
Rain
Rain's reply13 Feb 2021, 16:31
Official
Good afternoon Carl.

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?

Stay safe.

Regards
Mosa