Hellopeter
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NN
Nokulinda N

1 reviews | Active since Mar 2022

07 Jan 2025, 10:37

Pathetic service provided by support department

Last year rain made a sim swap for me since i had problems and i have called several times for activation nothing has happen till today even yesterday i called and an agent promised to get to me after 3 hours because he needed to speak to the billing department but hasn't called as yet. Since last year i have been coming to hellopeter for help if i need things to be fixed. I still say the support department service is pathetic coz they never have right answers and follow ups.

0
Replies (6)
Rain
Rain's reply07 Jan 2025, 10:57
Official
Hi Nokulinda N,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention we are currently looking into your and will be in touch with you to assist further.

Thank you.
rain.
NN
Nokulinda N's update07 Jan 2025, 11:23
Reviewer Update
What payments because no activation of sim card was made if you check previous communication with rain you would understand. Firstly check when i last used Rain's data then maybe we can get somewhere. You guys took double payments den you disconnect me then you send me a new sim card then after sending it you never activated the sim card i have been trying to get help but nothing. Please go to the data usage and see for yourself when last i used the data then tell me about the payments you now telling me I'm owing. Thank you
NN
Nokulinda N's update07 Jan 2025, 12:29
Reviewer Update
Call me now at *** I saw the missed call I was on tea
NN
Nokulinda N's update07 Jan 2025, 12:58
Reviewer Update
Code- NS 9P 1C
NN
Nokulinda N's update07 Jan 2025, 13:35
Reviewer Update
Thank you it is active please advice on the billing what is gonna happen going forward. thank you
NN
Nokulinda N's update07 Jan 2025, 13:53
Reviewer Update
Okay thank you u can close this querry. Thank you