Pathetic Service Provided

I have been disconnected from the internet because of a "policy issue" on my account. When I initially logged the query I was told it needs to be escalated to the billing department and that the TAT is 24-48 hours. I expressed concern because of the fact that a simple billing issue having the same tat as when a tower is down or any other network issue. Yes I know this because of the endless amount of times I have issues with Rain. The tat has passed and I have been calling....still same story, we have to escalate to billing....I called the billing department and guess what, they need to escalate to billing..... absolutely ridiculous. I asked the agent how this can be possible?? Surely there is a queue of tickets and when I call back you open my account, see my ticket number and then can immediately trace where my issue is since that is the point of a ticket system....no joy, instead in told that this needs to be escalated again to the billing department....which is who in on the line with ....I ask for a manager and I'm told a manager cannot help me....I ask to log a complaint, I am asked why do I want to complain. Now I am in no way oblivious to the fact that things will go wrong. But surely a company of this size can put basic customer service protocols in place? You have outsourced your customer service to India and the people employed there do not seem to care....they're just fulfilling a role, answer the phone, say sorry and escalate....that cannot be your M O for dealing with customers....How in heavens name can someone that is supposed to service a customer not have access to the person resolving customer issues? How can admin issues take 48hours....well it's past 48 hours now...I pay for a calendar month of internet and if you take 2 days away because of an issue, you are not charging me 2 days less.... It's clear you have no interest in resolving customer issues nor to fix your broken way of providing customer service ...just another company taking money from us and not delivering on their promises .... Subscription will be cancelled tomorrow. DO NOT, I REPEAT, DO NOT USE RAIN.