BNNM
Bulie Nosdoli Ngubozengwe Mbali

1 reviews | Active since Nov 2019

09 Sept 2020, 14:53

PATHETIC SERVICE, OVER BILLING AND NOT CONTACTABLE. NEVER CHECKING ANYTHING JUST FORCING A PAYMENT

I purchased a rain sim card (BLUE), and failed to use on my 3G phone. I then decided to purchase their 4G Mifi which I am currently using, which came with another sim card (BULIE2) Then I purchased a third sim card (MY SIM SARAH) for my family We are literally using 2 sims ONLY 2: BULIE2 AND SARAH ONLY! Rain now has decided in August to bill me R217.00 extra for the sim card I am not using, Blue, I am not using this sim. I call them to no avail, send lots of messages to support which never responds! I have sent a messager to their FACEBOOK PAGE. What frustrates me is that still they do not che ck my account buy only to tell me to pay the whole amount for what!!! Why can't you check th statement and invoices???? They have cut the service because I am waiting for them to rectify the statement NOOOO they are too ******** to check anything!@!! You billed me for a service I did not use what is so difficult to amend invoice and send me a correct STATEMENT!! Please I need to use the service bill me correctly so I pay.....

See... the gigabytes used is even 0.00GB why are you billing me!!!!

******BlueUnlimited Off-Peak0.0000 GB01/08/2020 - 31/08/2020R 217.39***

0
Replies (2)
Rain
Rain's reply09 Sept 2020, 16:38
Official
Hi Bulie Nosdoli Ngubozengwe Mbali

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline

BNNM
Bulie Nosdoli Ngubozengwe Mbali's update10 Sept 2020, 11:31
Reviewer Update
Thank you I am waiting for your call.