DN
Deon N
1 reviews | Active since Apr 2019
12 Aug 2020, 13:52
Pathetic Service No Feedback
Its absolutely pathetic. Signed up for the unlimited data at R250. Was not connected UNTIL i included 1Gb peak data. Tried to query this many times but have received absolutely no response. Understood that its Covid19 schedules etc but this is shocking. I will definately NOT be renewing the next month. Would rather pay the same amount for less data from Telkom but get some kind of service.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
12 Aug 2020, 15:00Hi Deon
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply12 Aug 2020, 15:00
Official
Hi Deon
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
DN
Deon N's updateReviewer Update
12 Aug 2020, 18:10Goodevening Yeoline,
Thank you for the prompt response.
Reference Number #*** ... lets see whether Rain agents keep to their word.
Either way, I think 72 hours from now is a fair time to get feedback.
Should I not receive resolution on this matter, I will thank you for the free 7-days data, pay my R250+R50 and then return to Telkom ...
Regards
Deon
Thank you for the prompt response.
Reference Number #*** ... lets see whether Rain agents keep to their word.
Either way, I think 72 hours from now is a fair time to get feedback.
Should I not receive resolution on this matter, I will thank you for the free 7-days data, pay my R250+R50 and then return to Telkom ...
Regards
Deon
DN
Deon N's update12 Aug 2020, 18:10
Reviewer Update
Goodevening Yeoline,
Thank you for the prompt response.
Reference Number #*** ... lets see whether Rain agents keep to their word.
Either way, I think 72 hours from now is a fair time to get feedback.
Should I not receive resolution on this matter, I will thank you for the free 7-days data, pay my R250+R50 and then return to Telkom ...
Regards
Deon
Thank you for the prompt response.
Reference Number #*** ... lets see whether Rain agents keep to their word.
Either way, I think 72 hours from now is a fair time to get feedback.
Should I not receive resolution on this matter, I will thank you for the free 7-days data, pay my R250+R50 and then return to Telkom ...
Regards
Deon
DN
Deon N's updateReviewer Update
13 Aug 2020, 18:35Dear Yeoline,
Your consultant OMISHA did reply to my email, with NO RESPONSE .. I guess that is that then. Thank you for your time. Goodbye.
Your consultant OMISHA did reply to my email, with NO RESPONSE .. I guess that is that then. Thank you for your time. Goodbye.
DN
Deon N's update13 Aug 2020, 18:35
Reviewer Update
Dear Yeoline,
Your consultant OMISHA did reply to my email, with NO RESPONSE .. I guess that is that then. Thank you for your time. Goodbye.
Your consultant OMISHA did reply to my email, with NO RESPONSE .. I guess that is that then. Thank you for your time. Goodbye.