Hellopeter
Share Your Experience
JH
Jasmine H

1 reviews | Active since Jul 2019

16 Nov 2022, 08:58

Pathetic Service is an understatement!!!!

I started having issues with my speed with this service now my service is cut, and my payments are up to date. when you call the customer service, they cannot provide proper support instead they drop the line and don't call back.

I'm currently calling b ack and I've been waiting for 10mins just to get my call answered to drooped again.

what the heck is going on with this service provider? why are you guys a service provider when you cannot assist clients

0
Replies (14)
Rain
Rain's reply16 Nov 2022, 09:07
Official
Hi Jasmine.

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you.
rain.
JH
Jasmine H's update16 Nov 2022, 09:23
Reviewer Update
Hi Rain

I Have an active debit order and that went off one the 25th oct, even though I upgraded my service I'm not supposed to be affect as now I cannot work because I don't have any internet.

I understand billing in arrears, now why is this service cut? it not like I didn't pay and if my payment date has changed it still should not affect me. what's my way forward? I need to work in 30 minutes time
JH
Jasmine H's update16 Nov 2022, 13:18
Reviewer Update
Hi Rain,

Thank you for the above, will test as soon as I'm free.
I would like for the debit order to be set to the 1st of every month, as your billing doesn't not have the last day of the month.

Will advise if have gotten connection.
JH
Jasmine H's update16 Nov 2022, 13:36
Reviewer Update
Hi Rain,

Thank you, my internet has been restored. I hope my debit order date has been rectified as well.

Thank you
JH
Jasmine H's update16 Nov 2022, 20:08
Reviewer Update
Hi Rain

Thank you for the assistance with my issues I had, I appreciate the Promit response in getting this issue resolved.
I sure do hope I won't have any speed issues in the days to come (fingers crossed).

Thank you for the service provided.
JH
Jasmine H's update21 Nov 2022, 16:46
Reviewer Update
Hi Rain,

here I am again,
how would I work with speed like this?

this is now so much for a promo of 3 months. I don't even want to think of what would have happened if there was no promo and I'm on my standard package

image.png 65.97 KB
JH
Jasmine H's update21 Nov 2022, 16:47
Reviewer Update
I can't even upload the picture. like seriously guys my income depends on it. I cannot continuously be doing this
JH
Jasmine H's update21 Nov 2022, 19:30
Reviewer Update
My package is the 5G standard package going for R699. I've been placed on a promo but i dont see not difference.
I use it at:
4037 George Flat
Adrian Street
Westbury ext2
2093.
I've been having these issues since beginning of the month, it got sorted for literally from Friday 18th nov 2022 till 20th nov now I'm back at it.
I work from home and cannot afford to have this issue nor continuously run to hellopeter so I can get help that lasts me 72 hours than I'm back at it. this is seriously pure bull**** at its level best. there must be another way I can be assist, I cannot work like this. maybe you guys don't get that my income depends on it and I'm just another customer that will go away.
This is truly not on.
JH
Jasmine H's update21 Nov 2022, 19:30
Reviewer Update
How many reviews do I have to go through just to get the service I pay for!!!!!!
JH
Jasmine H's update21 Nov 2022, 19:52
Reviewer Update
I'm currently working I cannot disconnect my laptop from the internet.
JH
Jasmine H's update21 Nov 2022, 20:15
Reviewer Update
I will and get back.
JH
Jasmine H's update22 Nov 2022, 12:22
Reviewer Update
Good day

it's still the same I'm running on:

image.png 56.19 KB
JH
Jasmine H's update22 Nov 2022, 12:23
Reviewer Update
This must be some form of joke
JH
Jasmine H's update22 Nov 2022, 13:24
Reviewer Update
I'm done so and still I'm having the same issue.
This is rather annoying.