TM
Thuli M
1 reviews | Active since Mar 2025
28 Apr 2025, 10:38
PATHETIC SERVICE- INFFECIENT SERVICE
I have been waiting to be assisted from RAIN for the past 2 days. I have to work I am unable to work due to no service hence payment was made. I have been requested to send proof of payment to *** and I sent it 7 times and i am told they didn't receive the POP what nonsense is that.
I am suppose to be working and I dont have internet to work I keep buying data but I have paid to have internet connection. It is the 2nd time this happens rather you cancel my service and i find another effecient service provider where I can walk in and get assistance since your customer service is the worst to work with.
CAN I PLEASE BE ASSISTED ASAP
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
28 Apr 2025, 10:47Hi Thuli.
Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide feedback.
Regards,
Rain
Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide feedback.
Regards,
Rain
Rain's reply28 Apr 2025, 10:47
Official
Hi Thuli.
Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide feedback.
Regards,
Rain
Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide feedback.
Regards,
Rain
TM
Thuli M's updateReviewer Update
28 Apr 2025, 10:57Can I please receive feedback as soon as possible as I had to buy data in order for me to work hence I pay a service provider for that.
TM
Thuli M's update28 Apr 2025, 10:57
Reviewer Update
Can I please receive feedback as soon as possible as I had to buy data in order for me to work hence I pay a service provider for that.
TM
Thuli M's updateReviewer Update
28 Apr 2025, 11:37The payment was made using your portal on the website not debit order.
Hence i emailed the proof of payment to ***. The payment made on your website is an immediate payment andn the payment did not come back to my account. I can email you my statement to see that.
where to do I send you my bank statement to prove that payment did not return to my account.
Hence i emailed the proof of payment to ***. The payment made on your website is an immediate payment andn the payment did not come back to my account. I can email you my statement to see that.
where to do I send you my bank statement to prove that payment did not return to my account.
TM
Thuli M's update28 Apr 2025, 11:37
Reviewer Update
The payment was made using your portal on the website not debit order.
Hence i emailed the proof of payment to ***. The payment made on your website is an immediate payment andn the payment did not come back to my account. I can email you my statement to see that.
where to do I send you my bank statement to prove that payment did not return to my account.
Hence i emailed the proof of payment to ***. The payment made on your website is an immediate payment andn the payment did not come back to my account. I can email you my statement to see that.
where to do I send you my bank statement to prove that payment did not return to my account.
TM
Thuli M's updateReviewer Update
28 Apr 2025, 11:47I have just emailed my proof of payment and bank statement to your email address *** from *** (Nokuthula Mashele) please check and assist ASAP
TM
Thuli M's update28 Apr 2025, 11:47
Reviewer Update
I have just emailed my proof of payment and bank statement to your email address *** from *** (Nokuthula Mashele) please check and assist ASAP
TM
Thuli M's updateReviewer Update
28 Apr 2025, 12:02I need to work guys I need internet to do that
TM
Thuli M's update28 Apr 2025, 12:02
Reviewer Update
I need to work guys I need internet to do that
TM
Thuli M's updateReviewer Update
28 Apr 2025, 14:56Hi
Your response is not true, I just checked my account the payment is not allocated, my account is active because I was asked to make payment of R50 for them to activate my account while they investigate/ trace the payment.
Hence my account shows that i have an outstanding ammount.
Your response is not true, I just checked my account the payment is not allocated, my account is active because I was asked to make payment of R50 for them to activate my account while they investigate/ trace the payment.
Hence my account shows that i have an outstanding ammount.
TM
Thuli M's update28 Apr 2025, 14:56
Reviewer Update
Hi
Your response is not true, I just checked my account the payment is not allocated, my account is active because I was asked to make payment of R50 for them to activate my account while they investigate/ trace the payment.
Hence my account shows that i have an outstanding ammount.
Your response is not true, I just checked my account the payment is not allocated, my account is active because I was asked to make payment of R50 for them to activate my account while they investigate/ trace the payment.
Hence my account shows that i have an outstanding ammount.
TM
Thuli M's updateReviewer Update
28 Apr 2025, 21:32Thank you will await your feedback
TM
Thuli M's update28 Apr 2025, 21:32
Reviewer Update
Thank you will await your feedback
TM
Thuli M's updateReviewer Update
29 Apr 2025, 21:00Hi,
I have not received feedback yet. I have emailed the proof of payment and statement to *** and *** what could be the hold up?
I have not received feedback yet. I have emailed the proof of payment and statement to *** and *** what could be the hold up?
TM
Thuli M's update29 Apr 2025, 21:00
Reviewer Update
Hi,
I have not received feedback yet. I have emailed the proof of payment and statement to *** and *** what could be the hold up?
I have not received feedback yet. I have emailed the proof of payment and statement to *** and *** what could be the hold up?
TM
Thuli M's updateReviewer Update
06 May 2025, 12:45Good day
I have just check my profile and see that my issue with payment is not yet resolved.
You know RAIN is really draining me emotionally. Please resolve my issue as my proofo of apyment and bank statement were sent to your emails more than a week ahgo.
I have just check my profile and see that my issue with payment is not yet resolved.
You know RAIN is really draining me emotionally. Please resolve my issue as my proofo of apyment and bank statement were sent to your emails more than a week ahgo.
TM
Thuli M's update06 May 2025, 12:45
Reviewer Update
Good day
I have just check my profile and see that my issue with payment is not yet resolved.
You know RAIN is really draining me emotionally. Please resolve my issue as my proofo of apyment and bank statement were sent to your emails more than a week ahgo.
I have just check my profile and see that my issue with payment is not yet resolved.
You know RAIN is really draining me emotionally. Please resolve my issue as my proofo of apyment and bank statement were sent to your emails more than a week ahgo.