Pathetic service I ever received!!!

The worst service I have ever received in my entire life. I called Rain on the 10 Sept 2021 to cancel their services and the consultant advised me to cancel online. I cancelled it and it showed that it will cancel on the 25 October. I then sent an email to their client care to understand this and Faieza G rep**** to my email to explain the process.

October 25 they debited my account and I assumed that was the last debit. 29 November they debited twice (R417.19 and R479) and I was surprised by that but my health was not allowing me to be fighting with a pathetic service provider as I was fighting for my life. Dec, Jan and Feb they did not debit and I thought finally its cancelled. 29 March they debited again (1207.76)!!!

I stopped using rain way before I even cancelled because I got myself fibre. I destroyed their sim card yet they are still debiting me. when you call for a refund they keep transferring you.

my refund is R2103.95 if don't count the October debit order. I need my money back into my account ASAP or I'm taking this further.