Pathetic service from Rain.co.za

I tried contacting Rain since yesterday morning (19/12/2022) in regards with multiple issues I have. The email address I have is no longer working, the person manning Facebook can't or won't give me an email address and to be honest I'm tired of struggling with Rain.

My first issue is that I am no longer a Rain customer, yet they keep sending messages about payment and payment options. As far as I'm concerned, I don't owe Rain money.

The second issue is that till today Rain didn't collect their router. As I'm in the process of moving I can't or won't be held accountable for their router.

The customer service I got is beyond pathetic. I refuse to waste my airtime calling them and being send from departement to department.

Rain needs to up their game and get customer service that's working. In today's age and time everyone is using emails.