Pathetic service from Rain Internet Service Provider

I’m a new customer to Rain and I received my SIM on the 23 June and it was activated a few hours later. I have been struggling to connect and use the service since then. I have tested and troubleshooted using both an android phone device and router but I still have not internet connectivity. I have logged countless calls via Rain Support through their portal (6 tickets logged to be exact) but have had zero assistance, no calls, email or any form of support whatsoever. I initially thought maybe my internet will maybe be activated on the 1st of July, even though my understanding when I spoke to one of their consultants prior to me acquiring your services, was that the payment I submitted was for the month of July which just started and I would be billed pro-rata rate for June for the time I would’ve used the internet. Today is the 7 July and I STILL have no internet service. My nightmare with this service provider does not end there, I have now received an SMS stating that my account has been suspended due to non-payment. How is this possible when payment was made and the non-functioning SIM was delivered 7days before the end of the month and no service or has been rendered to me?

To say I’ve had a ********** experience from this service provider for a service I’ve paid for and yet have not received is putting it mildly. I’m appalled at the lack of care given to me, with no responses or feedback to a single query I’ve logged yet you are quick to collect money ‘owed’ to you. I have no other means of getting in touch with them as their call centre phone lines are closed, the support email is not monitored because of the covid19 pandemic. The one avenue available to us their customers yields no result or any form of response for assistance. This is the worst customer experience I’ve ever received in my entire life. I can only hope that at some point I will get a response to one of my many logged queries, cancel this service and never have to deal with them again. I hope my horrible experience is a lesson to another.

Sister Solomon