Pathetic service from Rain internet

PATHETIC. I have had no internet for 72 hours now, Despite numerous emails to this customer service department no solution was given - only vague comments on what might be wrong and that it may take a minimum of 24 hours to fix or worst-case scenario (according to "Wayne" I spoke to on Sunday 28 Feb 2021, 72 hours, all will be sorted out. All we know is that the tower is out. No further feedback. It's been 3 days now, but the debit order of R480-00 was faithfully taken on the first of the month. Stay away people - this is pathetic service.