PATHETIC SERVICE FROM RAIN

If I could give a zero rating, I would do so. When I purchased my Rain last week Thursday, I received excellent service from the agent. However, from Tuesday, 01 August 2023, there has been no service, meaning I cannot use the data at all. It turned out that my account has a payment hold, although my account is up-to-date. I have been calling RAIN to resolve the issue since then, even calling more than two times a day, and still, as at today, my issue has not been resolve. Today, Yaseen, the Team Leader was supposed to come back to me after an hour after I spoke to Agent Kamokgelo, HE DIDN'T. I call again and spoke to Yaseen. He said he was going to contact the Finance Department and will revert to me in 20 minutes (that would have been at 11:40), DID NOT RECEIVE THE CALL. I called back again after an hour, and was told that Yaseen was gone to Mosque, I requested a Manager or someone on a higher level, it turns out that there are no Managers , only Team Leaders (according to Magdeline). I was then directed to another team leader, Ricardo, who also promised to contact the billing department and to also send me an e-mail (that was at 13:12). That is almost two hours ago, NO MAIL, NO FEEDBACK FROM ANYONE AT RAIN. This is really pathetic service, really disappointing. CAN SOMEONE PLEASE RESOLVE MY ISSUE!!!!