pathetic service from RAIN

To whom it may concern, i formally have to say , i am a 45 year old adult, and i have never come across such hopeless service in my life. i have complained already about your poor service on Hello Peter just a few days ago, till now i have not received the internet service that was promised to me , today is Day 15, when i phone the customer services dept, its the same excuse, like a broken record , they will escalate my complaint to the technical division as there is nothing they can do, 15 days late , ive never received the internet the i was promised upon the sale being done. you guys have even changed the router , and still nothing.... When i except your services, YOUR agent today me that the area that i live in as excellent coverage. I AM NOT GOING TO LET THIS ISSUE REST. NEXT STEP , THE COMSUMER COMPLAINTS FORUM ,and i will go as far as the Ombudsman... and as soon as i lodge this complaint, i will receive an automated response , and still no assistance. i have been down this road with you guys , last night i called in and spoke to a consult - Gopal (poor service), then i spoke to his manager - Ayushi Mane ( useless , i cant understand how she holds a post of authority, and she is so useless)