Pathetic service from Rain.

In early Jan 2026 I cancelled my Rain Internet. I did everything online and in my special instructions said the router was to be collected after 5 Jan 2026, today the courief contacts mevtk arrange pick up, problem is, my parents move and I work the whole day so the courier says they can not pick it up. Rain said something about they will keep charging me till they receive the router back, but why did they not arrange collection during Jan aa I stated in my temination request, and why do I now have to carry the cost of returning the router to them even though they had almost a whole month to collect it. Pathetic service from Rain once again.