Pathetic service from rain

I have been having no internet access since Thursday. I have been calling Rain and nothing is being done up to date. I work from home and I have lost 4 working days including Saturday because I do work on weekends. The staff is not helping, I have not been given an indication as to when the issue will be resolved. And the so called network department is unreachable. An email was sent through to me on Friday after countless calls stating that the tower I'm connected to is down. Rain has to be accountable for the loss I have encountered due to their apouling poor service. I would like to advise anyone who is thinking of taking up rain contract not to do so because they are a useless network provider with poor service especially the ones who are working from home like me. I won't take the issue lying down I will be suing rain for loss of income