JM
Johan M
1 reviews | Active since Apr 2025
14 Jul 2025, 16:57
Pathetic service
Network has been down AGAIN for 4 days with no assistance from rain customer service of ask Rain on their app. It's the worst customer service I've ever experienced. How do you stay in business if your service is this poor? They keep telling me the primary site is in excellent condition but the network is down?? Is your technicians too lazy to actually go out and check? I even had to drive 30km away from my house to be able to connect to the internet to log a fault but they keep telling me that everything is in good condition. How does that work??? Not a happy client!!!!
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
14 Jul 2025, 17:16Hi Johan
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply14 Jul 2025, 17:16
Official
Hi Johan
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
JM
Johan M's updateReviewer Update
14 Jul 2025, 17:34Lot 539, 15th street. Port Edward. Kwazulu Natal.
JM
Johan M's update14 Jul 2025, 17:34
Reviewer Update
Lot 539, 15th street. Port Edward. Kwazulu Natal.
JM
Johan M's updateReviewer Update
14 Jul 2025, 18:45It's not only on the 5G router, I've got one of the normal 4G simcards in my cellphone and the network on the 4G card is down as well.
JM
Johan M's update14 Jul 2025, 18:45
Reviewer Update
It's not only on the 5G router, I've got one of the normal 4G simcards in my cellphone and the network on the 4G card is down as well.
JM
Johan M's updateReviewer Update
15 Jul 2025, 14:12As soon as I move my cellphone or router 30km away from my house everything works perfect. Please understand that my devices are not the problem. It's not the first time this has happened. The other time they actually sent a technician out to the site and resolved the issue. The problem is on your side, not on my devices. I've tried every single suggestion you gave me and it does not work! Please just do your job, send a technician out and resolve the problem. And I'm also expecting to be compensated for the time my network is off.
JM
Johan M's update15 Jul 2025, 14:12
Reviewer Update
As soon as I move my cellphone or router 30km away from my house everything works perfect. Please understand that my devices are not the problem. It's not the first time this has happened. The other time they actually sent a technician out to the site and resolved the issue. The problem is on your side, not on my devices. I've tried every single suggestion you gave me and it does not work! Please just do your job, send a technician out and resolve the problem. And I'm also expecting to be compensated for the time my network is off.