PATHETIC SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am writing to express my frustration regarding the ongoing issue with my router.

I received my router on Thursday, 5th December, and started using it on 8th December. However, on 9th December, the router completely stopped working. I have been calling RAIN customer support throughout the day, and all I have been told is that someone will call me back and that notes have been added to my account for the next agent. Unfortunately, the issue remains unresolved, and I have not received any reference number for my calls.

As it stands, I am unable to work due to the router being completely offline. No troubleshooting has been offered, and the only suggestion I received was to visit a store, which is not a feasible solution at this time.