AH
Acculia H

1 reviews | Active since Sept 2013

10 Jul 2021, 13:07

Pathetic Service

SO on the 25th of May 2021 my debit order was unsuccessful as I couldn't pay for my subscription due to personal reasons .I'm on their unlimited package for 479 .From about the 27th we couldn't access rain due to the fact that we didn't pay which I understand .Mind you Rain appreantly provides a month to month Service .However they have bridged their contract .Cause according to them I must pay for both May and June as they extended service without payment how is that possible who gave them permission to do so ?THEY ADVERTISE THAT ITS NOT A CONTRACT ITS A MONTH TO MONTH THING SO AS per my knowledge I had no service for June I should have any service cause I needed to pay for May so since when do they extend who gave them permission to extend without payment ?This is bull cause I will not be paying for June they need to fix this I will take this to the ombudsman

0
Replies (3)
AH
Acculia H's update10 Jul 2021, 16:18
Reviewer Update
Guys I'm confused I was in hospital for almost the entire June okay let's say maybe the kids used it or something since when do you guys Extend services why wasn't I asked or notified the same way you notify me when. Suspending services .Who gave you permission to extend services .Who said yes pls extend my service I will pay double or whatever .Cause No one asked me I mean this in unprofessional you cannot just extend a service while it's a month to month again since when do you do this .I needed answers who gave you permission to extend services and expect me to pay extra money which I don't have .You can't just do stuff that will impact my finances
AH
Acculia H's update10 Jul 2021, 16:20
Reviewer Update
I'm not happy and I will not accept this even if it means taking it to social media the ombudsman ect Who gave you the authority to extend or who requested cause I sure as hell didn't
AH
Acculia H's update10 Jul 2021, 18:45
Reviewer Update
Thank you will wait to hear from you