Pathetic Service experience from Rain

I logged a fault (***) with Rain last week on 28 June, stated that I constantly lose access to the internet when using their SIM card and I need internet access the most since I'm working from home.

I subsequently received an email from a technical person asking for; 1) what is the issue being experienced,no coverage,low speeds? 2) Confirm make and model of the device I'm using? 3)Sim card number 4) Full address from my connection point.

I responded to the tech and advised him that the situation seemed better but I'll let them know should it resurface. Situation got worse on Sunday,04 July 2021 and I notified rain via email on the 05 and repeatedly followed up via email and not getting any response from them.