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Siphokazi C
1 reviews | Active since Jun 2016
27 Nov 2025, 18:55
Pathetic service
Rain is the worst network provider. I arrived at home with a router that has no network, I contact the call centre after rebooting numerous times only to be told that the tower that connect my router in my area is down and they will deploy a technician and cannot stipulate a turn around time for resolution. In the interim what must happen? The issue has been ongoing since afternoon and only when customers reach out they promise to deploy a technician. Why was this not attended to earlier in the day? Why were customers not notified of network outage to manage our expectations. Only one when we report the issue RAIN is acting on it. This is tidious, you collect premiums monthly with no fail but you are unable to be proactive about issues that impact customers. Every gadget and appliance use wifi and if there is no interim solution provided we should be inconvenienced the way RAIN is inconveniencing us
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
27 Nov 2025, 19:13Hi Siphokazi
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply27 Nov 2025, 19:13
Official
Hi Siphokazi
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
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Siphokazi C's updateReviewer Update
30 Nov 2025, 10:01The issue has still not yet been resolved to this day post your reponse dated 27 November, today it’s the 30th and we still have no internet connection. No follow up calls, emails or any type of correspondence on progress of the issue. We are sitting having to wonder when one pays sooo much money with no fail. This is definitely not the service I signed up for!!
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Siphokazi C's update30 Nov 2025, 10:01
Reviewer Update
The issue has still not yet been resolved to this day post your reponse dated 27 November, today it’s the 30th and we still have no internet connection. No follow up calls, emails or any type of correspondence on progress of the issue. We are sitting having to wonder when one pays sooo much money with no fail. This is definitely not the service I signed up for!!
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Siphokazi C's updateReviewer Update
09 Dec 2025, 17:48The network is still not restored!!!! It has been down since I first reported the issue and you saying it was restored on Sunday is a complete lie to get me out of your way! This is the highest level of disrespect and disregard I am receiving from rain as a customer!!! Why would you lie and say the network has been restored. I have rebooted, resetted and disconnected the router sooooo many times and you are busy playing with me when you have received my full subscription and now this???? Come month end you will not negotiate with me you will deduct the full amount! Rain needs to be boycotted this is a ******* and broad day light ******* from you!!! I want my router fixed or come fetch this nonsense of yours
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Siphokazi C's update09 Dec 2025, 17:48
Reviewer Update
The network is still not restored!!!! It has been down since I first reported the issue and you saying it was restored on Sunday is a complete lie to get me out of your way! This is the highest level of disrespect and disregard I am receiving from rain as a customer!!! Why would you lie and say the network has been restored. I have rebooted, resetted and disconnected the router sooooo many times and you are busy playing with me when you have received my full subscription and now this???? Come month end you will not negotiate with me you will deduct the full amount! Rain needs to be boycotted this is a ******* and broad day light ******* from you!!! I want my router fixed or come fetch this nonsense of yours
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Siphokazi C's updateReviewer Update
27 Jan 2026, 08:47Good day Rain
I had requested my services to be terminated early December after the long back and forth of an unstable network. This request was made via your rain website and it was acknowledged and I later received a call from one of your consultants who confirmed that my services will come to an end as of 25 December 2026. I disconnected the router and prepared the package for collection as indicated by your consultant. After the 25th I started receiving numerous smses and whatsapp messages requesting payment for my services to be reinstated. This puzzled me as I was not informed that I was supposed to pay an amount for the termination to be requested. I payed the R625 and surprisingly the services were reconnected again. Currently I am sitting with the same issue, you are requesting payment again and I am not understanding why should I continuously pay when I requested my services to be terminated. Why was this request acknowledged and not actioned? Who will be liable to pay the money requested while I informed you timeously that I do not wish to continue with your business.
I had requested my services to be terminated early December after the long back and forth of an unstable network. This request was made via your rain website and it was acknowledged and I later received a call from one of your consultants who confirmed that my services will come to an end as of 25 December 2026. I disconnected the router and prepared the package for collection as indicated by your consultant. After the 25th I started receiving numerous smses and whatsapp messages requesting payment for my services to be reinstated. This puzzled me as I was not informed that I was supposed to pay an amount for the termination to be requested. I payed the R625 and surprisingly the services were reconnected again. Currently I am sitting with the same issue, you are requesting payment again and I am not understanding why should I continuously pay when I requested my services to be terminated. Why was this request acknowledged and not actioned? Who will be liable to pay the money requested while I informed you timeously that I do not wish to continue with your business.
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Siphokazi C's update27 Jan 2026, 08:47
Reviewer Update
Good day Rain
I had requested my services to be terminated early December after the long back and forth of an unstable network. This request was made via your rain website and it was acknowledged and I later received a call from one of your consultants who confirmed that my services will come to an end as of 25 December 2026. I disconnected the router and prepared the package for collection as indicated by your consultant. After the 25th I started receiving numerous smses and whatsapp messages requesting payment for my services to be reinstated. This puzzled me as I was not informed that I was supposed to pay an amount for the termination to be requested. I payed the R625 and surprisingly the services were reconnected again. Currently I am sitting with the same issue, you are requesting payment again and I am not understanding why should I continuously pay when I requested my services to be terminated. Why was this request acknowledged and not actioned? Who will be liable to pay the money requested while I informed you timeously that I do not wish to continue with your business.
I had requested my services to be terminated early December after the long back and forth of an unstable network. This request was made via your rain website and it was acknowledged and I later received a call from one of your consultants who confirmed that my services will come to an end as of 25 December 2026. I disconnected the router and prepared the package for collection as indicated by your consultant. After the 25th I started receiving numerous smses and whatsapp messages requesting payment for my services to be reinstated. This puzzled me as I was not informed that I was supposed to pay an amount for the termination to be requested. I payed the R625 and surprisingly the services were reconnected again. Currently I am sitting with the same issue, you are requesting payment again and I am not understanding why should I continuously pay when I requested my services to be terminated. Why was this request acknowledged and not actioned? Who will be liable to pay the money requested while I informed you timeously that I do not wish to continue with your business.