RP
Rochelle P
1 reviews | Active since Apr 2025
30 Apr 2025, 09:41
Pathetic service
we have been experiencing no internet connection for the past five days. Despite making multiple calls to your support team and receiving repeated assurances that the issue would be resolved, there has been no progress, and the service remains unavailable. considering that I am consistently paying for a service I am not receiving. It is extremely inconvenient and has caused significant disruption to my work and daily activities.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
30 Apr 2025, 10:19Hi Rochelle,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply30 Apr 2025, 10:19
Official
Hi Rochelle,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
RP
Rochelle P's updateReviewer Update
30 Apr 2025, 10:55 That is the same line your call center team has been giving me. They say they are investigating and will get back to me, yet nobody has contacted us, and we have been without a connection for five days!
RP
Rochelle P's update30 Apr 2025, 10:55
Reviewer Update
That is the same line your call center team has been giving me. They say they are investigating and will get back to me, yet nobody has contacted us, and we have been without a connection for five days!