Pathetic Service

I have been experiencing a lot of problems with Rain. The wifi has been off the entire weekend and numerous tickets were logged from Saturday 22nd. ***, ***, ***, *** no one has attended to the tickets logged or called me back. This morning I called at 08:40 and spoke to Ayanda, he says the tower is out of order and he is escalating the query. I asked him did no one look at the tickets logged over the weekend, all he says is that he does not know and also cannot give me a timeline on anything. He took my details and my son's details as my son is at home to monitor the router.... No one calls and I called back at 09:35 and spoke to Nowanda.... She can see my ticket logged with Ayanda and all the tickets over the weekend and says the same... not sure on who is supposed to see to the tickets logged on the app over the weekend. Now she tells me that the timeline for my new ticket logged today is 2 - 48 hours. that is ridiculous, I have been logging tickets since Saturday. The service over the last 2 month has been pathetic. Even when there is no loadshedding the towers are off and when queried no one has an answer. I have been paying for a service not being rendered.