TO
Templeton O
1 reviews | Active since Jan 2022
10 Jan 2022, 19:38
Pathetic service!
5G router won’t switch ON, no power, therefore NOT working!!! I have paid for the service but clearly judging by the rate of similar complaints rain is no stranger to pathetic service. I have used their online support link and a lady called me to tell me she can’t help & won’t be able to send me a working router. She advised someone from networks would email me I must hold on to this reference number: ***8….. I received the router 7JAN FRI and I see from other complaints it can go as far as a month then refunds become another fiasco.
Basically I’m looking for the fastest way out of this swindle.
Helpful (0)
Replies (6)0
Replies (6)TO
Templeton O's updateReviewer Update
10 Jan 2022, 20:07Yes, that is my address.
Thank you for attending to my issue so swiftly. Hopefully a technician will come and swap the router.
Regards, TT
Thank you for attending to my issue so swiftly. Hopefully a technician will come and swap the router.
Regards, TT
TO
Templeton O's update10 Jan 2022, 20:07
Reviewer Update
Yes, that is my address.
Thank you for attending to my issue so swiftly. Hopefully a technician will come and swap the router.
Regards, TT
Thank you for attending to my issue so swiftly. Hopefully a technician will come and swap the router.
Regards, TT
TO
Templeton O's updateReviewer Update
11 Jan 2022, 15:12I will be available, thank you.
TO
Templeton O's update11 Jan 2022, 15:12
Reviewer Update
I will be available, thank you.
TO
Templeton O's updateReviewer Update
12 Jan 2022, 12:00Please advise until what time should I wait for your technician since it’s already 12:00 🕛 been waiting an hour.
I would also like to know what becomes of the lost connection the days I have been without a working router.
Regards
I would also like to know what becomes of the lost connection the days I have been without a working router.
Regards
TO
Templeton O's update12 Jan 2022, 12:00
Reviewer Update
Please advise until what time should I wait for your technician since it’s already 12:00 🕛 been waiting an hour.
I would also like to know what becomes of the lost connection the days I have been without a working router.
Regards
I would also like to know what becomes of the lost connection the days I have been without a working router.
Regards
TO
Templeton O's updateReviewer Update
12 Jan 2022, 12:50It’s nearly 13:00 since 11:00 no one has said anything. I have other things to do. I guess you’ll try this again another day?
Ridiculous!
Ridiculous!
TO
Templeton O's update12 Jan 2022, 12:50
Reviewer Update
It’s nearly 13:00 since 11:00 no one has said anything. I have other things to do. I guess you’ll try this again another day?
Ridiculous!
Ridiculous!
TO
Templeton O's updateReviewer Update
12 Jan 2022, 15:36I have now cancelled the 4G off peak service I had with you guys. The system asks me WHY???
I upgraded this to your 5G unlimited. Since the 7th of January Friday when I took delivery your service has been appalling. Router doesn’t switch on no power. Today I waited for your technician to come change it since 11am with no luck or even an explanation. I’m cancelling because I see you hope to debit me twice for this R250 & the R500 for the unlimited service you have not delivered. I feel this is a swindle a **** of some sort. No one really cares about customer service in your business it’s clear.
I upgraded this to your 5G unlimited. Since the 7th of January Friday when I took delivery your service has been appalling. Router doesn’t switch on no power. Today I waited for your technician to come change it since 11am with no luck or even an explanation. I’m cancelling because I see you hope to debit me twice for this R250 & the R500 for the unlimited service you have not delivered. I feel this is a swindle a **** of some sort. No one really cares about customer service in your business it’s clear.
TO
Templeton O's update12 Jan 2022, 15:36
Reviewer Update
I have now cancelled the 4G off peak service I had with you guys. The system asks me WHY???
I upgraded this to your 5G unlimited. Since the 7th of January Friday when I took delivery your service has been appalling. Router doesn’t switch on no power. Today I waited for your technician to come change it since 11am with no luck or even an explanation. I’m cancelling because I see you hope to debit me twice for this R250 & the R500 for the unlimited service you have not delivered. I feel this is a swindle a **** of some sort. No one really cares about customer service in your business it’s clear.
I upgraded this to your 5G unlimited. Since the 7th of January Friday when I took delivery your service has been appalling. Router doesn’t switch on no power. Today I waited for your technician to come change it since 11am with no luck or even an explanation. I’m cancelling because I see you hope to debit me twice for this R250 & the R500 for the unlimited service you have not delivered. I feel this is a swindle a **** of some sort. No one really cares about customer service in your business it’s clear.
TO
Templeton O's updateReviewer Update
14 Jan 2022, 11:49This was your technician at 19:00 at night. No acknowledgement of anything that has been happening & my waiting..
”Hie how are you Robert from Rain trying to call you ...we are 10mins away from your place to come assist with your internet connection issue are you available?”
I was not available but I allowed to go to the house because there was someone. Long story short…. I have now an OLD router and the slowest connection ever!
__________
”Hie how are you Robert from Rain trying to call you ...we are 10mins away from your place to come assist with your internet connection issue are you available?”
I was not available but I allowed to go to the house because there was someone. Long story short…. I have now an OLD router and the slowest connection ever!
__________
TO
Templeton O's update14 Jan 2022, 11:49
Reviewer Update
This was your technician at 19:00 at night. No acknowledgement of anything that has been happening & my waiting..
”Hie how are you Robert from Rain trying to call you ...we are 10mins away from your place to come assist with your internet connection issue are you available?”
I was not available but I allowed to go to the house because there was someone. Long story short…. I have now an OLD router and the slowest connection ever!
__________
”Hie how are you Robert from Rain trying to call you ...we are 10mins away from your place to come assist with your internet connection issue are you available?”
I was not available but I allowed to go to the house because there was someone. Long story short…. I have now an OLD router and the slowest connection ever!
__________